Zendesk vs Intercom Comparison 2023: Which One Is Better?

These include ticket attributes or agent responses and performance. Zendesk Message and chat enable users to connect to their customers on a scalable app. This allows agents to work on their own device anytime and anywhere. So it will transmit the live data on the users and what they are doing in your app. This useful for those who are looking for a smooth switch from Zendesk to Intercom. The platform offers Zendesk Talk as its call center solution to keep up with other help desks.

You can leverage this option to guide users who need more help and are used to more dynamic support options. Configure your buttons to launch your Zendesk documentation in a new tab or your Zendesk chat in-app. You can also add Zendesk to your Launchers and show the same useful resources to users by demand. Simply add it as you would add any item, and configure what you want to show. Use Zendesk with the HelpBar to enable any article to be surfaced with a simple search, when users need more help. To make it even smoother, enable AI answers for your private center to provide quick answers to users’ most common questions.

Use Conversation data in place of ticket fields

Picking customer service software to run your business is not a decision you make lightly. You can add any widget from any platform to a Refined site by following the same steps outlined above. If you have questions along the way, reach out to our support team at help.refined.com. Using the Zendesk API, you can build custom apps and integrations to automateprocesses and help your teams build better customer relationships. With Skyvia you can easily perform bi-directional data synchronization between Intercom and Zendesk.

With Magical, you can transfer data from Intercom to Zendesk in seconds – no complex integrations or code required. Check this ultimate Intercom vs Drift comparison to choose the best messaging platform for your customer support, marketing, and sales. If you create a new chat with the team, land on a page with no widget, and go back to the browser for some reason, your chat will go puff. Using Appy Pie Connect, you can easily integrate Zendesk with Intercom and experience a range of benefits.

Pros of Zendesk

Below, we present the main features, pros, and cons of a popular Zendesk alternative – Intercom. If you are looking for more integration options and budget is not an issue, Intercom can be the perfect live chat solution for your business. It is also ideal for businesses who are searching for conversational chatbot functionality. Their AI-powered chatbot can enable your business to boost engagement and improve marketing efforts in real-time. They offer an omnichannel live chat solution that integrates with multiple messaging platforms and marketing channels and even automates incoming support processes with bots.

Unlike Zendesk, the prices for Intercom are based on the number of seats and contacts, with each plan tailored to each customer, meaning that the pricing can be quite flexible. This is especially helpful for smaller businesses that may not need a lot of features. The API provides a range of methods to interact with your customer help desk,customer data, and customer communication tools.

For Small Businesses

They also charge based on number of contacts and the various components (features) and it gets wildly expensive very quickly. We hope that this Intercom VS Zendesk comparison helps you choose one that matches your support, marketing, and sales needs. But in case you are in search of something beyond these two, then ProProfs Chat can be an option. Whether Intercom is cheaper than Zendesk depends on your specific usage, feature requirements, and the number of users in your organization. Zendesk lets you chat with customers through email, chat, social media, or phone. Many use cases call for different approaches, and Zendesk and Intercom are but two software solutions for each case.

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